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About the role

We are excited to offer an opportunity for a highly motivated Client Service Officer - Administration to join our Solomon Islands team in a fast-paced and supportive environment.

As a key point of contact for clients, you will help deliver outstanding service by handling enquiries and providing accurate information about our insurance products and services.

This role is ideal for a professional, enthusiastic, and well-presented individual who communicates clearly and confidently and thrives in a dynamic team setting.

The role also supports customer experience, service standards, business growth, and a clean, professional, and welcoming office environment, particularly within a growing CTP portfolio.

Key responsibilities

• Act as the first point of contact for customers, visitors, and callers, managing the reception area in a professional and welcoming manner.
• Provide frontline customer service support, responding to enquiries promptly and courteously.
• Process Compulsory Third Party (CTP) policies and related documentation accurately and efficiently.
• Assist with policy administration, data entry, and record maintenance in accordance with company procedures.
• Support customers with basic policy information and direct more complex enquiries to the appropriate team members.
• Ensure accurate filing, both electronic and hard copy, in line with regulatory and company requirements.
• Provide general administrative support to the Solomon Islands operations team.
• Assist with basic marketing and office support activities as required.
• Support smooth day-to-day office operations, including document coordination and internal communication.
• Contribute to improved service turnaround times and customer satisfaction.
• Maintain confidentiality and comply with company policies, compliance obligations, and ethical standards.
• Undertake additional duties consistent with the role as required.
• Maintain office cleanliness and general kitchen upkeep, including sweeping, mopping, dusting, waste disposal, and day-to-day maintenance.

Qualifications & experience

• Certificate or Diploma in Business Administration or a related field preferred.
• At least 2 to 3 years of customer service experience, preferably within the insurance industry.
• Excellent communication and interpersonal skills.
• Ability to empathise with customers while maintaining professionalism and a compassionate approach.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and collaborating in a team.
• Committed to honesty, integrity, and ethical conduct in all interactions.
• Proficient in Microsoft Office, including Word, Excel, and Outlook, and comfortable using IT tools and digital systems.

How to apply

Send your resume and cover letter to tighr@capgrp.com

Application deadline:
Friday 24 April 2026, 5:00pm

About the role

We are excited to offer an opportunity for a highly motivated Client Service Officer to join our Claims Team in our Solomon Islands office, working in a fast-paced and supportive environment.

This role is a key contact point for customers during the claims journey and requires professionalism, empathy, and strong attention to detail.

You will support customers by registering and managing claims enquiries, providing accurate information on policy coverage and claims processes, and helping ensure a positive and reassuring customer experience during what can often be a stressful time.

This role is ideal for an enthusiastic, well-presented individual who communicates clearly and confidently, enjoys working as part of a team, and demonstrates a strong commitment to service excellence and ethical conduct.

Key responsibilities

• Provide frontline customer service for claims-related enquiries from policyholders, brokers, and intermediaries.
• Receive, register, and acknowledge new claims in accordance with company procedures.
• Assist with claims documentation, data entry, and file maintenance to ensure accuracy and completeness.
• Support Claims Consultants by preparing claim files, gathering information, and coordinating follow-ups.
• Communicate clearly and professionally with customers to explain claims processes, requirements, and timelines.
• Monitor claims progress and follow up on outstanding information to support timely resolution.
• Ensure claims handling aligns with policy terms, coverage, and internal guidelines.
• Maintain accurate records and filing systems in line with regulatory and company requirements.
• Liaise with internal stakeholders to support smooth claims workflows.
• Contribute to improved claims turnaround times and service delivery standards.
• Adhere to company policies, compliance obligations, and ethical standards.
• Provide general administrative support to the Claims team as required.

Qualifications & experience

• Diploma or Certificate in Business Administration, Insurance, or a related field preferred.
• At least 2 to 3 years of customer service experience, preferably within the insurance industry.
• Excellent communication and interpersonal skills.
• Ability to demonstrate empathy and compassion while maintaining professionalism.
• Strong attention to detail and problem-solving ability.
• Capable of working independently and collaborating in a team.
• Committed to honesty, integrity, and ethical conduct in all interactions.
• Proficient in Microsoft Office, including Word, Excel, and Outlook, and comfortable using IT tools and digital systems.

How to apply

Send your resume and cover letter to tighr@capgrp.com

Application deadline:
Friday 24 April 2026, 5:00pm